Amplex is looking for new team members to bring Internet services to communities throughout Northwest Ohio.
We offer a complete benefits package that includes:
- Health, Vision, & Dental insurance
- Paid Holidays
- Paid Time Off
- 401K with Employer Matching
- Bonus Program
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Attention Recruiters: If you spam anyone at Amplex to offer recruiting
services your company will be placed on the recruiter blacklist for the
next 12 months.
Jobs@amplex.net
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is the only acceptable contact.
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Current Job Postings: Updated November 14th, 2024
Interested? Send cover letter and resume to:
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Customer Service Rep
Shift: 12:00pm to 8:00pm Monday thru Friday
Responsibilities:
● Provide efficient technical support to customers via phone, email, or in person
● Troubleshoot and resolve technical issues
● Document all technical inquiries and solutions for future reference
● Collaborate with the IT team to escalate complex technical issues
● Ensure customer satisfaction by delivering high-quality service
Experience:
● Solid experience in technical support roles
● Familiarity with computers, networks, and streaming services required
● Familiarity with a ticketing system
● Knowledge of computer management and desktop support
● Experience in troubleshooting software
Must be able to clearly communicate with customers on the phone including good overall phone skills. Excellent customer service and patience is essential. Must have good documentation skills and a willingness to learn.
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Fiber Engineering Manager
Oversee engineering and construction teams, lead projects, and manage overall project timeline and integration processes.
Exempt Full Time Position (Salary)
ESSENTIAL DUTIES AND RESPONSIBILITIES
● Lead our local and subcontractor engineering and construction teams to build fiber projects.
● Manage the FTTH projects’ scope, cost, schedule, resources, stakeholders, and quality.
● Direct, track, and prioritize fiber projects
● Collaborates with Engineering & Construction managers to ensure planning estimates and designs meet deployment standards, accurate costing, and develop technical documentation.
● Directs day-to-day operational and technical aspects of multiple large-scale projects.
● Manage kickoff meetings, conference calls, and resources (contractors, vendors, partner carriers, people)
● Acts as a primary point of contact and subject matter expert for internal and external stakeholders, ensuring their needs are addressed and fostering strong relationships.
● Manage fiber outages, tickets, and FST installation issues related to fiber build.
● Work with the NOC, Business, Sales, Operation, and CSR departments to deliver projects or resolve customer issues.
● Work with the CTO to define project scope, goals, and deliverables.
● Communicate project status updates to the CTO and other stakeholders regularly.
● Manage relationships with internal and external stakeholders, ensuring their needs and expectations are met.
● Ensure efficient utilization of resources to achieve project objectives.
● Address and resolve any resource-related issues that may arise during the project.
● Implement quality control measures to ensure project deliverables meet the required standards.
● Conduct regular project reviews and audits to identify areas for improvement.
ADDITIONAL COMPETENCIES & FUNCTIONS
● Strong project management skills and proven ability to interact with all levels of the organization.
● OSP Engineering and technical experience is essential.
● GIS experience, 3GIS is preferred
● Strong understanding of GPON technology and FTTH architecture
● Excellent interpersonal, verbal, and written communication skills
● High degree of problem-solving and decision-making ability
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Field Service Technician
Department: Installation
Reports To: FST Supervisor
GENERAL PURPOSE OF JOB
Provide installation and service of all services provided by Amplex Electric
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Install and service internet, VOIP, and any services provided by Amplex Electric
· Mount equipment to customers home. Run outdoor and indoor cable though walls, crawl spaces, attics and basements properly and neatly.
· Assist customers in configuring computer and/or router for internet service.
· Properly maintain company vehicles, tools, and equipment.
· Collect and submit accurate documents and money collected.
· Present a positive professional image to customers at all times.
· Provide technical knowledge, expertise, and training to other installers as required.
· Follow all company safety procedures and wear personal protective equipment as required.
EDUCATION AND/OR EXPERIENCE
High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE
Ability to read and interpret documents such as safety rules, operation and maintenance instruction, and procedure manual. Ability to write routine reports and correspondence. Ability to speak effectively in person with customers.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, percentages. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions finished in written, oral, diagram or schedule form.
· Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS
Ability to lift, carry and climb a 75 lb. 32’ ladder, and climb a 50’ tower. Ability to crawl, stoop, kneel, and drive a truck.
WORK ENVIRONMENT
The work environment is outdoors in extreme high and low temperatures and all forms of precipitation.
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Amplex Internet provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements Amplex Internet complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Amplex Internet expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Amplex Internet’s employees to perform their job duties may result in discipline up to and including discharge.