Amplex Careers
Amplex is looking for new team members to bring Internet services to communities throughout Northwest Ohio.We offer a complete benefits package that includes:
- Health, Vision, & Dental insurance
- Paid Holidays
- Paid Time Off
- 401K with Employer Matching
- Bonus Program
Current Job Postings: Updated February 19th, 2024
-------------------------------
Field Service Technician
Provide installation and service of all services
provided by Amplex Electric
Reports To: FST Supervisor
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Install and service internet, VOIP, and any services provided by Amplex Electric
· Mount equipment to customers home. Run outdoor and indoor cable though walls, crawl spaces, attics and basements properly and neatly.
· Assist customers in configuring computer and/or router for internet service.
· Properly maintain company vehicles, tools, and equipment.
· Collect and submit accurate documents and money collected.
· Present a positive professional image to customers at all times.
· Provide technical knowledge, expertise, and training to other installers as required.
· Follow all company safety procedures and wear personal protective equipment as required.
EDUCATION AND/OR EXPERIENCE
High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE
Ability to read and interpret documents such as safety rules, operation and maintenance instruction, and procedure manual. Ability to write routine reports and correspondence. Ability to speak effectively in person with customers.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, percentages. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions finished in written, oral, diagram or schedule form.
· Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS
Ability to lift, carry and climb a 75 lb. 32’ ladder, and climb a 50’ tower. Ability to crawl, stoop, kneel, and drive a truck.
WORK ENVIRONMENT
The work environment is outdoors in extreme high and low temperatures and all forms of precipitation.
Interested? Email cover letter and resume to: jobs@amplex.net
_______________________________________________________________________________________________________________________________________________________
_______________________________________________________________________________________________________________________________________________________
Customer Service Representative
(CSR)
Provide support for Amplex customers and installers
over the phone and in person.
2 Part-Time Positions:
8am - 4pm Monday, Wednesday, and Friday
2pm - 10pm Monday, Wednesday, and Friday
Reports To: Call Center Manager
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Take technical support calls from customers and provide customers with satisfactory resolutions
· Take technical calls from installers and provide installers with information and facts to support their work in the field
· Working knowledge of Billmax, OTRS, Calendar, NAGIOs, Odoo
· Monitor all in house systems you have been given access to in order to resolve any problems and/or potential problems of the services provided by Amplex
· The ability to work flexible hours including evenings and weekends.
EDUCATION AND/OR EXPERIENCE
High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience Preferred Associates Degree in Information Systems Technology or similar.
LANGUAGE
Ability to read and interpret documents such as safety rules, operation and maintenance instruction, and procedure manual. Ability to write routine reports/tickets and correspondence. Ability to speak clearly and effectively on the phone and in person with customers and installation techs.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts/percentages. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions finished in written, oral, diagram or schedule form.
PHYSICAL DEMANDS
The job requires sitting at a desk for over 75% of an eight hour day. The job requires close vision in order to view a monitor and the ability to type. Normal in office lifting, pushing and pulling.
WORK ENVIRONMENT
The work environment is indoors within a personal office
cubical.
Interested? Email cover letter and resume to: jobs@amplex.net
_______________________________________________________________________________________________________________________________________________________
_______________________________________________________________________________________________________________________________________________________
Tower Technician/ Tower Climber
This position will be responsible
for the installation and service of all tower
equipment, related to the infrastructure of Amplex Internet.
Must
be well organized, reliable, and be able to multi-task effectively. Must have a
practical mind to solve problems quickly. Must not be afraid of heights.
Reports to: Tower Foreman
Classification: Full-Time, Hourly, Non-exempt
ESSENTIAL DUTIES
1. Install, Maintain, and Upgrade Access Points(Aps), Back Hauls(BHs), Cabling, Cabinets, mounting hardware at heights.
2. Climb and mount equipment to towers, water towers, grain elevators as needed.
3. Assist tower foreman with all aspects of tower upgrades, installs, and maintenance.
4. Serve as part of the on-call rotation for tower emergency or maintenance during off hours.
5. Ability to problem solve issues or alerts with tower equipment.
6. Properly maintain company vehicles, tools, and equipment.
7. Follow all company safety procedures and wear personal protective equipment as required.
8. Assist with special projects or assignment as needed
9. Other duties as necessary.
JOB REQUIREMENTS
1. High school diploma or equivalent.
2. 1-3 months related experience and/ or training.
3. High degree of attention to details and accuracy.
4. Must be able to work independently but also be a team player.
5. Solid judgment along with decision making skills
6. CPR/FA certified or ability to be certified.
7. Appropriate certifications as related to tower climber position or ability to be certified.
PREFERRED EXPERIENCE
1. Must be able to multi-task and meet necessary deadlines consistently.
2. Understand spreadsheets, charts, and technical manuals.
3. Reliable and dependable.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
While performing the duties of this job, the employee is expected to work outdoors year round in all kinds of weather except when there are safety concerns. (ice, lightening, etc)
Physical requirements
Must be physically fit and in overall good health. Ability to lift, carry and climb a 75 lb. 32’ ladder, and climb a 400’ tower. Ability to crawl, stoop, kneel, and drive a truck.
Interested? Email cover letter and resume to: jobs@amplex.net
_______________________________________________________________________________________________________________________________________________________
The above is intended to describe the general content of and the requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Must pass background check with no undisclosed issues.
Must be insurable under Company insurance policy. (Driver’s License)
Must pass pre-employment drug screening.
Amplex provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements Amplex complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Amplex expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Amplex’s employees to perform their job duties may result in discipline up to and including discharge.