Amplex is looking for new team members to bring Internet services to communities throughout Northwest Ohio.
We offer a complete benefits package that includes:
- Health, Vision, & Dental insurance
- Paid Holidays
- Paid Time Off
- 401K with Employer Matching
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Attention Recruiters: If you spam anyone at Amplex to offer recruiting
services your company will be placed on the recruiter blacklist for the
next 12 months.
Jobs@amplex.net
is the only acceptable contact.
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Current Job Postings: Updated February 27th, 2025
Interested? Send cover letter and resume to:
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Technical Support Representative
Department: Call Center
Reports To: Call Center Manager
GENERAL PURPOSE OF JOB
We are seeking a dedicated and skilled Technical Support Representative to join our growing team! In this role, you will provide exceptional customer service and technical assistance to customers. The ideal candidate will possess strong communication skills and a solid understanding of computer systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide efficient technical support to customers via phone, email, or in person
Troubleshoot and resolve technical issues
Document all technical inquiries and solutions for future reference
Collaborate with the IT team to escalate complex technical issues
Ensure customer satisfaction by delivering high-quality service
EDUCATION AND/OR EXPERIENCE
A solid experience in technical support roles and a familiarity with computers, networks, and streaming services required. Familiarity with a ticketing system and experience in troubleshooting software is a plus. Must be able to clearly communicate with customers on the phone including good overall phone skills. Excellent customer service and patience is essential. Must have good documentation skills and a willingness to learn.
WORK ENVIRONMENT
This is an in-office, Monday-Friday position from 12noon-8pm.
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Fiber Designer
Department: Fiber
Reports To: Fiber Design Manager
GENERAL PURPOSE OF JOB
Help design our growing fiber network.
ESSENTIAL DUTIES AND RESPONSIBILITIES
● Plan, design, implement, maintain documentation for fiber outside plant facilities.
● Support existing and ongoing projects.
● Maintain safe work habits and conditions as per the regulations and policies.
● Understand outside plant construction techniques.
● Design to the aerial and underground engineering requirements.
● Assist and support restoration methods for emergency conditions such as fiber damages, power failures, and other disasters.
● Define plans for implementation of new plant construction and modification of
● existing facilities as needed.
● Assist with the project expenditure, create progress reports, and recommend solutions to management, as needed.
● Assist with the responsibilities for ordering needed supplies for builders.
● Assist with paperwork and obtain new permits when needed.
● Coordinate and assist with necessary fieldwork.
● Understand CAD, GIS, 3GIS, and other systems used to design fiber networks.
● Other duties as assigned.
EDUCATION AND/OR EXPERIENCE
At least 2 years of relevant fiber design experience. Excellent written and verbal communication skills required. Capability to think logically, define problems, collect data, establish facts, and draw valid conclusions. Ability to utilize computers and other technology to complete duties. Time management, multi-tasking, dependability, and detail-oriented abilities are critical.Ability to interpret a variety of documentations including but not limited to construction plans, drawings, and maps.
LANGUAGE
Ability to read and interpret documents such as maps, instructions, and permitting paperwork. Ability to write routine reports and correspondence. Ability to speak effectively in person with crew members, management, and peers.
WORK ENVIRONMENT
The work environment is an office setting with occasional trips to the field if needed.
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Field Service Technician
Department: Installation
Reports To: FST Supervisor
GENERAL PURPOSE OF JOB
Provide installation and service of all services provided by Amplex Electric
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Install and service internet, VOIP, and any services provided by Amplex Electric
· Mount equipment to customers home. Run outdoor and indoor cable though walls, crawl spaces, attics and basements properly and neatly.
· Assist customers in configuring computer and/or router for internet service.
· Properly maintain company vehicles, tools, and equipment.
· Collect and submit accurate documents and money collected.
· Present a positive professional image to customers at all times.
· Provide technical knowledge, expertise, and training to other installers as required.
· Follow all company safety procedures and wear personal protective equipment as required.
EDUCATION AND/OR EXPERIENCE
High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE
Ability to read and interpret documents such as safety rules, operation and maintenance instruction, and procedure manual. Ability to write routine reports and correspondence. Ability to speak effectively in person with customers.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, percentages. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions finished in written, oral, diagram or schedule form.
· Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS
Ability to lift, carry and climb a 75 lb. 32’ ladder, and climb a 50’ tower. Ability to crawl, stoop, kneel, and drive a truck.
WORK ENVIRONMENT
The work environment is outdoors in extreme high and low temperatures and all forms of precipitation.
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Amplex Internet provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements Amplex Internet complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Amplex Internet expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Amplex Internet’s employees to perform their job duties may result in discipline up to and including discharge.