Attention Recruitment Companies - You will be blacklisted if you contact any email address besides jobs@amplex.net
Amplex is looking for new team members to bring Internet services to communities throughout Northwest Ohio.
We offer a complete benefits package that includes:
- Health, Vision, & Dental insurance
- Paid Holidays
- Paid Time Off
- Clothing and boot allowance for outside workers
- $250 sign on bonus
- Free service if in our coverage area
- 401K with Employer Matching
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Current Job Postings: Updated August 25th, 2026
Job Title: Business Field Service Technician
Department: Installation/ Business
Reports To: OSP Manager / Business Manager
GENERAL PURPOSE OF JOB
Provide installation and service of all services provided by Amplex Electric for businesses.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Install and service internet, VOIP, any services provided by Amplex Electric, and equipment including but not limited to: Wireless SM's, Fiber ONT's, Microtik routers, SIP/ VoIP phones, ATA's, PA's, and Ubiquiti Wireless Access Points.
- Mount equipment to businesses. Run outdoor and indoor cable though walls, crawl spaces, attics and basements properly and neatly.
- Assist customers in configuring computers, POS systems, phones, router, and/or other equipment for internet service.
- Travel to business sites to assist with site surveys, deploy new services, and as needed to troubleshoot issues.
- Properly maintain company vehicles, tools, and equipment.
- Collect and submit accurate documents and money collected.
- Present a positive professional image to customers at all times.
- Follow all company safety procedures and wear personal protective equipment as required.
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EDUCATION AND/OR EXPERIENCE
High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE
Ability to read and interpret documents such as safety rules, operation and maintenance instruction, and procedure manual. Ability to write routine reports and correspondence. Ability to speak effectively in person with customers.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, percentages. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions finished in written, oral, diagram or schedule form.
- Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS
Ability to lift, carry and climb a 75 lb. 32’ ladder, and climb a 50’ tower. Ability to crawl, stoop, kneel, and drive a truck.
WORK ENVIRONMENT
The work environment is outdoors in extreme high and low temperatures and all forms of precipitation and indoors at various types of businesses. This is a Monday - Friday, 8am-4pm schedule with an on-call expectation.
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Technical Support Representative
Department: Call Center
Reports To: Call Center Manager
GENERAL PURPOSE OF JOB
We are seeking a dedicated and skilled Customer Support Representative to join our growing team! In this role, you will provide exceptional customer service and technical assistance to customers. The ideal candidate will possess strong communication skills and a solid understanding of computer systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide efficient technical support to customers via phone, email, or in person
- Troubleshoot and resolve technical issues
- Document all technical inquiries and solutions for future reference
- Collaborate with the IT team to escalate complex technical issues
- Ensure customer satisfaction by delivering high-quality service
- Take sales calls from potential customers looking for service and promote and sell services offered by Amplex
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EDUCATION AND/OR EXPERIENCE
A solid experience in technical support roles and a familiarity with computers, networks, and streaming services required. Familiarity with a ticketing system and experience in troubleshooting software is a plus. Must be able to clearly communicate with customers on the phone including good overall phone skills. Excellent customer service and patience is essential. Must have good documentation skills and a willingness to learn.
WORK ENVIRONMENT
This is an in-office position with no remote opportunity. Current openings:
Thursday - Monday 9am - 5pm
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Job Title: Field Service Technician
Department: Installation
Reports To: OSP Manager / FST Team manager
GENERAL PURPOSE OF JOB
Provide installation and service of all services provided by Amplex Electric
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Install and service internet, VOIP, and any services provided by Amplex Electric
- Mount equipment to customers home. Run outdoor and indoor cable though walls, crawl spaces, attics and basements properly and neatly.
- Assist customers in configuring computer and/or router for internet service.
- Properly maintain company vehicles, tools, and equipment.
- Collect and submit accurate documents and money collected.
- Present a positive professional image to customers at all times.
- Provide technical knowledge, expertise, and training to other installers as required.
- Follow all company safety procedures and wear personal protective equipment as required.
EDUCATION AND/OR EXPERIENCE
High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE
Ability to read and interpret documents such as safety rules, operation and maintenance instruction, and procedure manual. Ability to write routine reports and correspondence. Ability to speak effectively in person with customers.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, percentages. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions finished in written, oral, diagram or schedule form.
- Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS
Ability to lift, carry and climb a 75 lb. 32’ ladder, and climb a 50’ tower. Ability to crawl, stoop, kneel, and drive a truck.
WORK ENVIRONMENT
The work environment is outdoors in extreme high and low temperatures and all forms of precipitation. Current openings: Wednesday - Saturday 7am-5pm with a 90 day training schedule of Monday - Thursday 7am - 5pm.
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Job Title: Tower Technician/ Tower Climber
Department: OSP Manager / Tower Foreman
GENERAL PURPOSE OF JOB
The installation and service of all tower equipment, related to the infrastructure of Amplex Internet.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Install, Maintain, and Upgrade Access Points(Aps), Back Hauls(BHs), Cabling, Cabinets, mounting hardware at heights
- Climb and mount equipment to towers, water towers, grain elevators as needed
- Assist tower foreman with all aspects of tower upgrades, installs, and maintenance
- Serve as part of the on-call rotation for tower emergency or maintenance during off hours.
- Ability to problem solve issues or alerts with tower equipment
- Properly maintain company vehicles, tools, and equipment.
- Follow all company safety procedures and wear personal protective equipment as required
-
EDUCATION AND/OR EXPERIENCE
High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE
Ability to read and interpret documents such as safety rules, operation and maintenance instruction, and procedure manual. Ability to write routine reports and correspondence. Ability to speak effectively in person with customers.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, percentages. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions finished in written, oral, diagram or schedule form.
- Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS
Ability to lift, carry and climb a 75 lb. 32’ ladder, and climb a 400’ tower. Ability to crawl, stoop, kneel, and drive a truck.
WORK ENVIRONMENT
The work environment is outdoors in extreme high and low temperatures and all forms of precipitation.
This is a Monday-Friday, 8am-4pm shift with a possible on-call rotation.
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Interested? Send cover letter and resume to:
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Amplex Internet provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements Amplex Internet complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Amplex Internet expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Amplex Internet’s employees to perform their job duties may result in discipline up to and including discharge.